Terms and Conditions
Please read these terms carefully before using our shoe cleaning services
Welcome to Shoe Era! These Terms and Conditions govern your use of our shoe cleaning services in Guwahati, Assam. By using our services, you agree to comply with these terms.
Shoe Era currently operates exclusively in Guwahati, Assam. Our pickup and delivery services are available within the city limits. Please ensure your address falls within our service zone before booking.
- Shoe Era provides professional shoe cleaning and care services exclusively in Guwahati, Assam
- Our services include cleaning, polishing, deodorizing, and minor repair work for various types of footwear
- We offer convenient pickup and delivery services within Guwahati city limits
- Service availability is subject to our operating hours and delivery zones
- All bookings must be made through our website, mobile app, or customer service hotline
- Payment can be made online via UPI, credit/debit cards, or cash on delivery
- Service fees are determined based on shoe type, condition, and requested services
- Cancellations made at least 2 hours before pickup are eligible for full refund
- Last-minute cancellations may incur a nominal cancellation fee
- Standard delivery time is 24-48 hours from pickup, depending on service requirements
- Express service available for urgent requests with additional charges
- Pickup and delivery are available Monday to Saturday, 9:00 AM to 7:00 PM
- Customers must be available at the specified address during scheduled pickup/delivery windows
- Delivery attempts will be made up to 3 times before returning items to our facility
- We exercise utmost care in handling your footwear but cannot guarantee restoration of severely damaged items
- Certain materials (exotic leathers, vintage items, heavily damaged shoes) may have limited treatment options
- We are not responsible for pre-existing damage, wear, or manufacturing defects
- Our liability is limited to the repair/replacement cost not exceeding ₹5,000 per pair
- Items with sentimental value should be disclosed at the time of booking
- Provide accurate contact information and delivery address
- Inspect shoes upon delivery and report any concerns within 24 hours
- Remove all personal items from shoes before handing over for service
- Inform us of any special requirements, allergies, or material sensitivities
- Collect shoes within 7 days of delivery notification to avoid storage charges
- Any disputes will be resolved through good faith negotiation first
- Unresolved disputes will be subject to arbitration under Indian Arbitration laws
- All legal matters fall under the jurisdiction of Guwahati, Assam courts
- These terms are governed by the laws of India and the state of Assam
Monday - Saturday: 9:00 AM - 7:00 PM
Sunday: Closed
Pickup and delivery services operate within these hours. Orders placed after hours will be processed the next business day.
We stand behind our work with a 100% satisfaction guarantee. If you're not completely satisfied with our service, we'll make it right or provide a full refund.
If you have any questions about these Terms and Conditions or need clarification on our services, please don't hesitate to contact us.
For support and inquiries, visit our Contact Us page or call our customer service team during business hours.
Shoe Era reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any modified terms.