Refund & Cancellation Policy
Your satisfaction is our priority. Learn about our flexible refund and cancellation options.
At Shoe Era, we stand behind our services with a comprehensive refund and cancellation policy designed to ensure your complete satisfaction. This policy outlines the circumstances under which you can cancel services or seek refunds for our shoe cleaning services in Guwahati, Assam.
Refund Scenarios & Timeframes
Full refund available if cancellation is made before our team arrives for pickup
Report quality concerns within 24 hours for immediate resolution
Immediate refund or re-service if items are damaged during our care
We'll make it right or provide a full refund if you're not satisfied
Before Pickup (Full Refund)
Cancellations made at least 2 hours before the scheduled pickup time are eligible for a full refund. No questions asked!
After Pickup (Limited Options)
Once our team has collected your shoes and initiated the cleaning process, cancellation requests may not be entertained. However, you may choose to reject the completed service at delivery.
Non-Cancellable Services
Express services and specialty treatments that have already begun processing cannot be cancelled due to the immediate nature of the work involved.
Damaged or Defective Results
If you receive shoes that are damaged during our cleaning process or the quality is not up to our standards, please report it to our customer service team immediately upon delivery.
- Report within 24 hours of delivery for immediate resolution
- We will assess the issue and provide a solution within 4 hours
- Full refund or free re-service guaranteed for verified issues
Service Not Meeting Expectations
If the cleaning results don't meet your expectations or don't match what was promised, bring it to our customer service team's attention within 48 hours of delivery. We'll review your case and take appropriate action, which may include re-cleaning at no charge or issuing a full refund.
For shoes that come with manufacturer warranties, any issues related to the original product quality or manufacturing defects should be directed to the respective manufacturer. However, if our cleaning process affects a warranty claim, we will work with you to resolve the matter.
Here's what happens when you request a refund:
Report Issue
Contact our customer service team
Assessment
We review your case and verify the issue
Resolution Decision
Approval for refund, replacement, or re-service
Refund Processing
Refund initiated to your original payment method
While we strive to accommodate all reasonable refund requests, the following scenarios typically do not qualify for refunds:
- Services completed more than 7 days ago without reported issues
- Items with pre-existing damage not disclosed at booking time
- Services cancelled after pickup has been completed
- Promotional or discounted services (case-by-case basis)
Approved refunds will be processed as follows:
- Online payments: 3-5 business days to original payment method
- Cash payments: Bank transfer within 5-7 business days
- UPI payments: 1-3 business days
Need to Track Your Refund?
Contact our customer service team with your order number for real-time refund status updates.
To request a refund or report a service issue, contact us immediately through any of these methods:
Call Us
+91 6001302218
eraofshoe@gmail.com
In Person
During pickup/delivery
This Refund & Cancellation Policy is subject to change. We will notify customers of any significant updates. Your satisfaction is our priority, and we're committed to resolving any issues promptly and fairly.